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2015 patient survey results Posted on 29 Oct 2015

Patient Questionnaire survery results 2015

 

 

 

No experience

 

poor

fair

good

Very good

Excellent

 

Access to a Doctor or Nurse

 

 

  1. Speed at which the telephone was answered initially

 

 

 

12%

8%

80%

 

  1. Speed at which the telephone was answered if call transferred

 

 

10%

3%

85%

2%

 

  1. Length of time you had to wait for an appointment

24%

5%

2%

 

60%

9%

 

  1. Convenience of day and time of your appointment

 

 

 

5%

46%

59%

 

  1. Seeing the Doctor of your choice

35%

21%

 

 

43%

1%

 

  1. Length of time waiting to check in with Reception

 

 

 

 

9%

91%

 

  1. Length of time waiting to see the Doctor or Nurse

 

42%

16%

41%

 

1%

 

  1. Opportunity of speaking to a Doctor or Nurse on the telephone when necessary

 

 

 

 

18%

82%

 

  1. Opportunity of obtaining a home visit when necessary

 

1%

 

4%

6%

89%

 

10.Level of satisfaction with the after hours service

 

 

 

2%

47%

51%

 

Obtaining a repeat prescription

 

11.Prescription ready on time

 

 

 

5%

2%

93%

12.Prescription correctly issued

 

 

17%

8%

15%

60%

13.Handling of any queries

 

1%

 

10%

 

89%

Obtaining test results

 

14.Were you told when to contact us for your results?

 

 

 

 

1%

99%

15.Results available when you contacted us

 

1%

9%

28%

56%

6%

16.Level of satisfaction with the amount of information provided

 

 

 

17%

68%

15%

17.Level of satisfaction with the manner in which the result was given

 

 

 

6%

89%

5%

About the staff

18.The information provided by the Reception staff

 

 

 

23%

74%

3%

19.The helpfulness of the Reception staff

 

 

 

3%

91%

6%

20.The information provided by other staff

 

 

41%

46%

4%

9%

21.The helpfulness of other staff

 

 

19%

3%

78%

 

And finally

My overall satisfaction with this Practice

 

 

 

5%

6%

89%

AXA Speedy Access Merely Theatre
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6 - 10 Story Street, Hull, HU1 3SA
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AXA Speedy Access Merely Theatre
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